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Home Cancellation Policy

Cancellation Policy

Quick Summary

  • All cancellations and changes are requests only — they are not guaranteed.

  • Fees may apply if a change or cancellation is possible.

  • Requests must be made by email (not by phone).

  • Once shipped, the order falls under our standard Return Policy.

Important Notice

By submitting your order, you are confirming that you wish to purchase the listed items as ordered.
Once your order has entered processing, it begins moving through our fulfillment workflow and may not be able to be changed or canceled.

All order changes or cancellations are requests only and not guaranteed. If a change or cancellation is possible, additional fees may apply depending on order status and type of part.

How to Request a Change or Cancellation

All requests must be made in writing via email to [email protected]
Phone requests cannot be accepted.
Please include your order number, name, and a clear description of the change or cancellation you’d like to request.

Processing Time and Response Order

Our business hours are Monday through Friday, 8 AM to 5 PM EST.
We respond to messages in the order they are received (oldest first).
Please note:

  • Messages sent after hours or over the weekend will be reviewed the next business day.

  • Sending multiple follow-up emails can delay your place in the response queue, which may reduce our ability to accommodate your request.

Partial Shipments

While we can sometimes ship the in-stock portion of your order early, we generally do not do so.
Partial shipments may:

  • Trigger the system to mark your order as “complete.”

  • Incur additional shipping fees, since our website calculates shipping as if the full order ships together.
    Each partial-shipment request is reviewed individually.

If the Order Has Already Shipped

Once an order has shipped, it can no longer be changed or canceled.
If you decide not to keep the order, it will fall under our standard Return Policy, and return shipping costs and restocking fees may apply.

Summary

We do our best to accommodate customer requests, but due to our fast order processing system, cancellations and modifications are not always possible. We appreciate your understanding and cooperation as we work to fulfill orders quickly and accurately.