Frequently Asked Questions

COVID-19 Questions and updates

Are you open?

We certainly are, but because of a higher than usual order volume. This means that it will take longer to get a response from customer service. We are prioritizing checking in our parts from Toyota and shipping out paid orders. We will get to you as soon as we are able to and apologize for the time and inconvenience.

Are you an authorized Toyota dealership?

Yes. This is the parts department in Sparks Toyota.

How long will it take me to get my parts?

All shipping carriers are still running like normal and will deliver on their normal schedule.

Can I call and immediately speak to someone?

You can certainly call the Sparks Toyota dealership, 843-236-2161, and the normal parts department will be able to help look up parts. They will not have internet parts specific answers, but will be able to provide part numbers and other information. The order will still need to be place through the website to get the internet price.

Can I make changes to my order once it is placed?

We will certainly try, but all changes are put in as a request. Depending on what stage we are in the process, we may not be able to change or adjust the order. This would include adding parts to the order.

What do I do if I need to cancel my order?

We will need written confirmation that you would like to cancel. If the order has already been processed and is shipping, it would be too late to cancel. You would need to return the part once it has been received.

Can I place an order on the phone?

You certainly can! However the only way to get the internet price is to place the order through our website. Orders over the phone and in store are more expensive and can not be discounted.

I ordered multiple pieces and I'm missing one of the pieces.

When we ship items from our location, we put all of the items under one main tracking number. When on tracking the shipment, click on the Multipiece shipment tab to see all of the tracking numbers associated with that shipment. On the mobile site, click on "Travel History" and in that dropdown click on multipiece shipment.

What happens if you send me the wrong part?

We sincerely apologize for the mistake! First, please confirm the part number on the product is the same as what is on your receipt. If it is not, just send us an email with the two part numbers and we will get it swapped out! We can not have multiple parts out at the same time, so we will get a prepaid label sent over and once it is on the way back, we will get the replacement sent out.

How long will it take me to get a response from customer service?

We try to be as responsive as possible, but it can take some time to get answered depending on the day. Monday is the busiest day as we are getting caught up from being closed on the weekend. As the week goes on, our response time will get faster with fewer customer communications.

The way our system works is the oldest inquiry is answered first. Contacting us more than once can delay getting answered by several hours or days as it moves your inquiry from the oldest to the newest. Also, contacting us on multiple fronts will delay you getting an answer as we will have to check each platform and the team answering before getting back to you. This includes emails, texts, and FaceBook.

What are your hours?

Monday through Friday

8:30 - 5:30 EST with a one hour lunch break at 1-2pm

I need to return an item I purchased. What do I do?

We have our return policy listed with a small form to fill out prior to sending it back. The form is just a notification form that we review once we get the part back from you. We do not check it as soon as it is filled out. You will just need to include a copy of your invoice in the package when returning it.

If you are wondering if your item specifically can be returned, please contact us with your order number and the parts in question.

Return Policy

A part I have is damaged. What do I do from here?

We are very sorry to hear that! Normally there is not much that we can do to help on the phone. To get the process started, we will need pictures of the box and the product either texted or emailed to us. Once we have that, we can get started on getting you a replacement. For more detailed information, checkout our damage policy: Damage Policy

Do I need to have an account to order a part?

You can either create an account to help track your orders or you can checkout as a guest.

Can I pick my items up in the store?

Most certainly! For anyone that wants to pick the parts up in Sparks Toyota in Myrtle Beach, just let us know in the notes that you want to pick it up and we will refund the shipping back to you once we process the order. This way you can get the internet discount price and still save the shipping price. Once the order is ready to be picked up, we will shoot you over an email. If you come in before receiving this email, the products will not be ready and you will have to wait for the order to be processed and pulled.

Do you offer a warranty on parts and accessories?

All Toyota parts come with a 12 month warranty. For more information, visit our warranty information tab:

How do replacement parts affect my vehicle’s warranty?

If you are getting an Toyota part or accessory, it will fall under your factory warranty.

What color is my vehicle?

You can check in your drivers door jam on the sticker for C/T or C/TR and that will show your color code. If you are unsure, just send us your VIN and we can pull it from that.

What is a VIN and why do I need it?

Your Vehicle Identification Number (VIN) tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering and including the VIN on the order.

Where can I find my vin?

The easiest place to find your vehicles VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Which side is drivers side and passenger side?

All orientation for left and right is as if you are sitting in the vehicle.

How do I tell if the part is for the driver’s side or the passenger’s side?

All orientation is as if you are sitting in the vehicle so the left side is the drivers side.

How long will my order take to ship?

Most parts we can get from Toyota next business day and, once received from Toyota, will ship on your specified shipping preference. To find out when a specific part will ship, please contact us with the part number(s) and we can find out for you!

Are these OE parts?

All of the parts on our website are OE unless otherwise specified. We do sell some aftermarket products such as ARB and Magnuson.

Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.

Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

Can I use multiple cards to pay?

You can, but we do not recommend it. There are several restrictions to using multiple cards to pay. The order has to be over the phone which increases the order total. Also, both cards will have to have the same billing address and the order can only ship to the billing address associated with both cards.

Will a part fit my vehicle?

To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please text us at 843-699-8630 and we can give additional help prior to ordering.

Where do I find installation instructions?

For most of our accessories, the installation instructions are listed in the description of the part near the bottom. If they are not listed there, please contact us with your order number and the part you are looking to get installs for and we can certainly take a look! In most cases, we will not have installs for OE parts as Toyota assumes that it will be done at the dealership, but most of the accessories will have a set of installation instructions.

Do you ship outside the US?

We certainly do! For most countries, our site will provide a quote. If the website does not, just send us your full address and parts list and we will provide a quote for you.

Do you offer express/expedited shipping?

We certainly do! This is available as a shipping option at checkout. All shipping speeds are for transit time only and do not include processing or order time from Toyota.

What shipping methods do you offer?

We offer shipping speeds from Ground to overnight on both FedEx and USPS.

Can I track my package?

Your order’s shipping tracking number is located on the Order Status page on our website, and your order’s tracking information is located on the carrier’s website:

1.    Locate your order number on your order confirmation email

2.    Go to our website’s main Order Status page

3.    Enter your email address and order number in the appropriate text fields

4.    Click on the Get Order Status button to go to Your Order Status page

Your Order Status page will provide you with the details of your order, including the carrier, your shipping tracking number and ship date—if your order has shipped. To get your order’s tracking information, click on your order tracking number from your Order Status page to review your order’s shipping status on the carrier’s website.

What payment methods do you accept?

We accept all major credit cards and PayPal.

How do you protect my credit card information?

For security purposes, we do not keep any credit card information on file. Once the order is placed, it is immediately removed from our system. If you still feel uncomfortable with using your credit card information, you can certainly checkout using PayPal.

Do you ever offer coupons or discounts?

Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers!

Do you charge sales tax?

We only charge sales tax for orders in South Carolina.

I don't know how to look up the parts I need. Can I call in my order?

You can certainly reach out to us at 866-249-3607. Please be aware that over the phone orders are subject to additional fees. You can also text or email us and we can send a link or quote over to you.

Tundra Specific Questions

Is the wireless charging tray, 00016-34506, still on backorder and when will mine ship?

All of our backorders are filled! We are still getting them in batches from Toyota, but we are showing that customers should not have to wait more than a few days for them to ship.

I want to color match my Tundra.

We offer many pieces color matched either from Toyota or our in house paint. You can find the majority of them in our popular Tundra upgrades section: Popular Tundra Upgrades

Can I get just a Tundra grille surround?

No. Toyota only sells the insert with the surround so you could not. They do come apart, but Toyota does not sell them separately. If you only need the surround, we would suggest getting a grille that comes factory painted in your color as that would be the cheapest option.