Shipping Options

Economy (USPS): Estimated delivery within 2–5 business days, depending on the destination. Delivery times are not guaranteed and may be longer for Alaska, Hawaii, and U.S. territories.

Standard (UPS Ground): Delivery timeframe varies based on the destination and transit distance.

Expedited (UPS 3 Day Select): Delivery by the end of the third business day.

Overnight (UPS Next Day Air): Next business day delivery, typically by 10:30 AM or 12:00 PM, depending on the destination. Friday shipments generally deliver Monday.

Processing & Handling Times

Selecting a shipping method (e.g., Overnight or Expedited) does not affect handling time before shipment.

Parts that are not currently in stock must be ordered from our regional warehouse, which typically takes 1–2 business days. If a part is unavailable at our regional warehouse, it must be sourced from a national warehouse, which may take 1–2 weeks.

Please keep these timeframes in mind when selecting your shipping method, as shipping transit time begins once your order has shipped. All timeframes are estimates and may vary depending on parts availability.

Orders placed before 3 PM EST typically ship the same business day if parts are in stock. If you’d like to confirm part availability or expected ship date before ordering, please contact us.

Signature Requirements

All orders over $400 require a signature upon delivery, unless you specifically request otherwise.

If you waive this requirement, you accept full responsibility for the delivery and any loss or theft after the package is scanned as delivered.

Inspecting Deliveries & Reporting Damage

Upon delivery:

1. Inspect the box and contents immediately in the presence of the delivery driver.

2. If damage is visible, note it with the driver and take clear photos of both the damaged part and packaging.

3. Contact us via email ([email protected]) within 5 days of delivery with these photos.

After this timeframe, carrier claims cannot be filed, and we may be unable to assist. Do not install damaged parts. Installed or attempted repairs void eligibility for replacement.

Repack the part securely in its original packaging for any return shipment—items must be packaged exactly as received.

Prices, Fees & Product Representation

• Prices are subject to change without notice due to market conditions.

• Oversized items may incur additional shipping fees. You will be contacted prior to shipping for approval.

• Sparks Parts is not responsible for typographical errors or image discrepancies — product photos are for reference and may differ from the actual part.

• Address Change Fee: Changing the delivery address after shipment may incur a $15.00 UPS fee. The fee varies depending on the type of change and shipment. Please ensure your address (including apartment or suite number) is complete and accurate when placing your order. Address changes after shipment may not always be possible and can cause delivery delays.

Exchanges & Replacements

All products must be paid for before shipping, including damage replacements or exchanges. If a replacement ships before the original is returned, your payment method will be charged if the original part is not received back.

International Shipping

Please email us to see if the order qualifies for international shipping.

Please note:

• All international shipments incur duties and taxes, due at import.

• FedEx International Economy includes brokerage fees, but not duties or taxes.

• UPS International Services: Routine customs clearance is included with many UPS international services, but duties, taxes, and applicable additional customs or brokerage fees are not necessarily included in the shipping cost and may be billed separately to the recipient.

USPS Shipping Policies

We also ship through USPS (United States Postal Service) for select orders and smaller packages. Please note:

• USPS delivery timelines are estimated and not guaranteed.

• We do not take responsibility for delays or service interruptions caused by USPS.

• Once a package is marked as delivered by USPS, it is considered fulfilled.

• For missing or delayed packages, customers must open a claim directly with USPS.

Please review our return policy below to ensure your items qualify for a return before submitting a request.

How to Request a Return

1. Submit a Return Request Form

To initiate a return, please complete our Online Return Request Form. You will be asked to provide your order number, the part(s) you wish to return, and the reason for your return.

*Submitting a request does not guarantee return approval. All returns are subject to review and approval by Sparks Parts.

2. Wait for Return Approval

Our Internet Parts Department will review your request and contact you by email with the next steps. Do not ship any parts back until your return has been approved and you have received return instructions.

3. Ship Your Parts Back to Us

Once your return has been approved, ship the item(s) to the address provided in your return instructions.

Return Address:

Sparks Parts Attn: Internet Parts Returns 4855 Highway 501 Myrtle Beach, SC 29579

Please include a copy of your invoice or order confirmation, along with the completed return form, with your return to help us identify and process your order.

4. Receive Your Refund

Once we receive and inspect your returned item(s), we will process your eligible parts-only refund. Refunds are typically processed within 5–10 business days after the returned parts are received and inspected.

Refunds are issued to the original payment method.

Please Note: Return shipping costs, applicable restocking fees, and other return conditions are subject to our return policy.

General Return Guidelines

To be eligible for a return:

• Return requests must be submitted within 30 days of the delivery date.
• Once a return is approved, the item(s) must be shipped back within 14 days. Returns received after this period may not be accepted.
• Parts must be new, unused, and in saleable condition.
• Parts must be returned in their original, unaltered Toyota packaging, with all original Toyota part number labels intact.
• All components, hardware, instructions, paperwork, and other items included with the original part must be returned.
• A copy of the invoice or email order confirmation must be included with the return.

Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

If a VIN was provided at checkout for fitment verification and the return is due to incorrect fitment, Sparks Parts will review the circumstances and determine whether return shipping is covered.

Original shipping charges are non-refundable.

Restocking Fees

Approved returns may be subject to a 15% restocking fee.

Sparks Parts reserves the right to charge a restocking fee of up to 30% for returns that do not fully comply with the requirements of this policy but are accepted at our discretion.

Non-Returnable Items

We cannot accept returns for:

• Custom-painted items
• Orders containing parts that require painting
• Discontinued items
• Installed, damaged, or altered parts
• Opened electrical parts
• Parts that are not in new, saleable, and usable condition
• Items missing components, including hardware bags, instructions, or paperwork
• Parts without the original Toyota packaging or Toyota part number tag
• Parts or boxes with writing, covered, or altered Toyota labels
• Non-Toyota-branded parts, which are subject to the applicable manufacturer's return policy

Toyota Packaging & Labels

Original Toyota packaging and part number labels must remain intact and unaltered. Labels may not be covered, removed, written on, or otherwise altered.

Examples of Toyota labels that cannot be covered or altered:

• Example 1

• Example 2

Damaged or Defective Items

If your order arrives damaged, please refer to our Damage Policy before attempting installation.

Do not install damaged parts. Once a damaged part has been installed, we may be unable to provide a replacement or refund.

Any missing, incorrect, or damaged items must be reported within 7 calendar days of delivery.

Failure to report a discrepancy within this timeframe will be considered acceptance of the order as delivered, and claims submitted after the 7-day period may not be accepted.

Refused Shipments

If an order is refused at delivery, any return shipping costs charged to Sparks Parts will be deducted from the refund.

Order Changes & Cancellations

Once an order has been processed, any change or cancellation is considered a request and may incur additional fees depending on the status of the order.

For more information, please see our Cancellation Policy.

Communication Policy

All official communication regarding orders, returns, and warranty concerns must be made by email, phone, or directly through our website.

Social media channels—including Facebook, Instagram, YouTube, forums, and similar platforms—are not valid methods for submitting order changes, cancellations, return requests, or other official order communications.

Questions About a Return?

If you’re unsure whether your part qualifies for a return, please contact us at [email protected] before shipping the item back. We’ll be happy to review your return request and provide instructions.