What to do if you receive a damaged part?

First thing is to NOT install the part. If you install or attempt to fix it, we are not able to help with anything. We will need to do a claim with FedEx, USPS, or Toyota and if the part shows signs that it was tampered with or installed, the claim will be denied and you will be responsible for the replacement of the item.

Next, you will need to send pictures in response to your order confirmation which clearly show the damage to the part and the packaging. We will let you know how to proceed from there. We will not be able to help on the phone without having pictures showing the damage.

Having a part that was installed improperly which has caused damage to the part is not a warranty claim or a damage claim. Let us know what has happened and we will see how we are able to help.

Damage replacement pieces are sent out on the same shipping speed that the original shipment was sent on.

If the shipping box is damaged, do NOT refuse the shipment. Often times the package can be damaged or dented and the products themselves are fine. Just make a note with the driver that the packaging is damaged and inspect the parts.

Opening a claim with your credit card company or PayPal should only be used as a last resort if we are not able to find a resolution with you. The reason for this is that once the claim has been opened, we are not able to help until it has been closed or we have been told to proceed. This can take much longer than the normal damage claim process. Please contact us prior to opening a case.

For more specific information, please see the appropriate section below


Painted Pieces Damage

Do not install the pieces until you have verified color match and damage!

If the parts you have received do not match, take a few pictures showing that and send them in response to your order confirmation. We will let you know how to proceed.

Some pieces are factory painted from Toyota. If they do not match, then we will just need to get the pieces back from you and process a refund as Toyota has painted them and they do not have any variances. If we have painted them, we will get it back from you and get it repainted.

Replacement pieces are sent on the same shipping speed that was originally used on the order.


Damaged in Shipping

If you have received a part that is damaged, please take pictures of the damage to the box and the part and send them in response to your order confirmation.

We can not have multiple parts out without them being paid for. We will not be able to send a replacement until the damaged one has been picked up from you. Sometimes FedEx will not require the part to be picked up, but will process the claim based on the pictures. Other times it will need to be picked up.

Depending on what is damaged, we may be able to send only a small portion of the assembly you have to expedite the process of solving your damaged part. We will need to see the damage first and see what is available from Toyota before being able to move forward with this fix.

Replacement pieces are sent on the same shipping speed that was originally used on the order.


Received the Wrong Item

Please verify the part number associated with your shipment is the same as what is on your receipt from us.

If the part numbers do match, but is not what you wanted or were expecting, let us know and we can help with the return process.

If the part numbers do not match, let us know the part number you did receive and we can work with getting you the proper part.

Replacement pieces are sent on the same shipping speed that was originally used on the order.