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Home Damage Policy

Damage Policy

Quick Summary

  • Inspect all items immediately upon delivery.

  • Do not install damaged parts — installed items cannot be replaced.

  • Report damage within 7 days of delivery.

  • Include photos of both the part and packaging when submitting a claim.

  • Replacements are shipped using the same method as the original order.

If You Receive a Damaged Part

  1. Inspect before installation.
    Carefully check the product(s) before beginning installation.
    ⚠️ Do not install or attempt to repair a damaged part.
    Once installed or modified, we cannot assist or file a claim.

  2. Document the damage.
    Reply to your order confirmation email with clear photos of:

    • The damaged part(s)

    • The packaging and shipping box (including any visible damage)

  3. Wait for instructions.
    We’ll review your photos and provide next steps.
    Claims must be submitted within 7 days of delivery due to carrier claim time limits.

  4. Do not call without photos.
    We must have photos before we can assist — this ensures claims are properly documented.

If the Shipping Box Is Damaged

  • Do not refuse delivery.
    Even if the box appears damaged, the part inside is often unharmed.
    Ask the driver to note the packaging damage, then inspect the part right away.

  • If the part itself is damaged, follow the photo submission process above.

Painted Parts

  • Always verify color and condition before installation.

  • If the color or finish is incorrect or damaged, send photos in reply to your order confirmation.

  • Factory-painted Toyota parts: If the color doesn’t match, we will need to get the part back and issue a refund.

  • Custom-painted parts (painted by us): We will arrange return and repainting.

  • Replacement pieces are shipped using the same speed as the original order.

Shipping Damage Claims

  • Send photos of both the damaged part and damaged box in reply to your order confirmation email.

  • Do not install the part.

  • We cannot send multiple parts at once — replacements are shipped after the damaged one has been returned or once the carrier confirms the claim.

  • Some carriers (FedEx, USPS) may pick up the item, while others may resolve the claim using photos.

  • In certain cases, if only part of an assembly is damaged, we may be able to send that portion separately to speed up the process.

Wrong or Incomplete Item Received

  1. Inspect all parts before installation.

  2. Verify the part number on your item matches your order confirmation.

  3. If the part numbers match but it’s not what you expected, we can assist with a return.

  4. If the part numbers do not match, email us with the part number you received and we’ll help correct it.

  5. If something is missing from your order, please send photos of what you received so we can review. Any items that are missing must be reported to us within 7 calendar days of the delivery date. 

All replacements ship using the same speed as the original order.

Improper Installation

Damage resulting from incorrect installation or use is not considered a shipping or warranty claim.
If this occurs, let us know the details — we’ll review your situation and determine if there are any available solutions.

Important Note

Opening a credit card or PayPal claim should be a last resort.
Once a claim is opened, we are unable to assist until it’s resolved, which can delay your replacement or refund.
Please contact us directly first — we’ll work with you to resolve the issue quickly.