FAQs - Ordering Toyota Parts Online

Q. Are you an authorized Toyota dealership?

A. Yes. This is the parts department in Sparks Toyota.

Q. What happens if you send me the wrong part?

A. We sincerely apologize for the mistake! First, please confirm the part number on the product is the same as what is on your receipt. If it is not, just send us an email with the two part numbers and we will get it swapped out! We can not have multiple parts out at the same time, so we will get a prepaid label sent over and once it is on the way back, we will get the replacement sent out.

Q. What happens if I order the wrong part?

A. In that case, as long as it is brand new and in the original packaging, you can certainly send it back for a refund.

Q. How long will it take for my order to arrive?

A. We try to keep most popular parts in stock. The majority of parts, if not in stock, are available next day from Toyota. Once received from Toyota, we will get it shipped out on your specified shipping preference.

Q. What happens if I need to return or exchange a part?

A. If you need to return an item, just follow our return policy to a small form to fill out. Once it is filled out, feel free to send it back to us for a refund. For an exchange, you would just need to send it back for a refund and purchase the correct part at your earliest convenience.

Q. What if the part is broken or damaged during shipping?

A. We can certainly work towards getting you a replacement quickly! To expedite the process, respond to your order confirmation email with pictures of the damage to the part as well as pictures of the shipping container. We will let you know how to proceed from there.

Q. What is a VIN and why do I need it?

A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering and including the VIN on the order.

Q. Where can I find my vin?

A. The easiest place to find your vehicles VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q. Do you ship outside the US?

A. We certainly do! For most countries, our site will provide a quote. If the website does not, just send us your full address and parts list and we will provide a quote for you.

Q. Do you offer express/expedited shipping?

A. We certainly do! This is available as a shipping option at checkout. All shipping speeds are for transit time only and do not include processing or order time from Toyota.

Q. What shipping methods do you offer?

A. We offer shipping speeds from Ground to overnight on both FedEx and USPS.

Q. Can I track my package?

A. Your order’s shipping tracking number is located on the Order Status page on our website, and your order’s tracking information is located on the carrier’s website:

1.    Locate your order number on your order confirmation email

2.    Go to our website’s main Order Status page

3.    Enter your email address and order number in the appropriate text fields

4.    Click on the Get Order Status button to go to Your Order Status page

Your Order Status page will provide you with the details of your order, including the carrier, your shipping tracking number and ship date—if your order has shipped. To get your order’s tracking information, click on your order tracking number from your Order Status page to review your order’s shipping status on the carrier’s website.

Q. What payment methods do you accept?

A. We accept all major credit cards and PayPal.

Q. How do you protect my credit card information?

A. For security purposes, we do not keep any credit card information on file. Once the order is placed, it is immediately removed from our system. If you still feel uncomfortable with using your credit card information, you can certainly checkout using PayPal.

Q. What do I do if I need to cancel my order?

A. We will need written confirmation that you would like to cancel. If the order has already been processed and is shipping, it would be too late to cancel. You would need to return the part once it has been received.

Q. Do I need to have an account to order a part?

A. You can either create an account to help track your orders or you can checkout as a guest.

Q. Do you offer a warranty on parts and accessories?

A. All Toyota parts come with a 12 month warranty. For more information, visit our warranty information tab: https://www.sparksparts.com/toyota-trd-parts

Q. How do replacement parts affect my vehicle’s warranty?

A. If you are getting an Toyota part or accessory, it will fall under your factory warranty.

Q. How can I be sure the part I need will fit my vehicle?

A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please text us at 843-699-8630 and we can give additional help prior to ordering.

Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.

Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

Q. How do I tell if the part is for the driver’s side or the passenger’s side?

A. All orientation is as if you are sitting in the vehicle so the left side is the drivers side.

Q. What if I want to talk to a real person about my order?

A. You can certainly reach out to us at 866-249-3607. Please be aware that over the phone orders are subject to additional fees.

Q. What are your Customer Service hours?

A. Customer service is open from 9am – 5pm EST, Monday through Friday.

Q. Do you ever offer coupons or discounts?

A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers!

Q. Do you charge sales tax?

A. We only charge sales tax for orders in South Carolina.

Q. I don't know how to look up the parts I need. Can I call in my order?

A. You can certainly reach out to us at 866-249-3607. Please be aware that over the phone orders are subject to additional fees. You can also text or email us and we can send a link or quote over to you.