For Your Information:
All orders are shipped with a Signature Required unless otherwise specified in the Special Instructions section of the shopping cart. Customer assumes full responsibility for delivery and condition of merchandise on 'no signature' deliveries. Any packages that arrive damaged MUST be claimed in the presence of the delivery driver upon receipt, noted at the time of delivery, and we must be contacted immediately via email with pictures of the damage to the part and the box that it came in. After this has been completed you will need to package the part back into its original packaging as it was sent to you (do not just put it into the box, it MUST be packaged exactly the same). Any damage claim after the date of delivery will not be accepted as this is now out of the time frame for submitting a claim to the shipping carrier. Any damaged parts that you install are NOT accepted for return. Emails and/or phone calls are the only valid forms of communication for relaying order information. Social media outlets are not considered a valid form of communication in regards to any order information. Social media outlets can include Facebook or discussion forums.
When orders are received before 3:30PM EST, most 'IN STOCK' parts ship out the same day. Most shipments are made using Fed Ex and their U.S. shipping schedules are as follows:
FedEx Shipping Policies:
If a specific product is marked for Free Shipping, it is only valid within the 48 US states. Extra fees will incur for any shipment going outside the 48 US states and we must be contacted prior to ordering.
Standard Overnight shipments are guaranteed, by FedEx, to arrive the next business day after they are sent by 3:00 PM. Parts being shipped out on a Friday will arrive at most U.S. locations on Saturday.
2nd Day Air shipments are guaranteed, by FedEx, to arrive the second business day after they are sent by the end of business. Parts being shipped out on a Monday, for example, would arrive the following Wednesday by the end of the day. However, a part shipped out on a Friday would not arrive until the following Tuesday.
Express Saver shipments are guaranteed, by FedEx, to arrive the third business day after they are sent by the end of business. Parts being shipped out on a Monday, for example, would arrive the following Thursday by the end of the day. However, a part shipped out on a Friday would not arrive until the following Wednesday.
Note: Any changes to the delivery address after the order ships will incur an $11.00 fee. Make sure you include your complete address, such as the apartment or suite number.
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
- Register with Bongo and receive a U.S. shipping address.
- Enter the Bongo address as both your billing and shipping address.
- Use the credit card that you have on file with Bongo as the payment method.
- Once the order arrives at Bongo, log into your account to forward to your country.